Step 1: On the host machine (be it macOS or Windows), go to the official Chrome Remote Desktop website.Unfortunately, this function can cause- you guessed it- more issues with Chrome Remote Desktop not connecting. Users must enable the “Some devices can connect without a PIN code” option in order to take advantage of this mobile feature. The RDP Chrome Remote Desktop app provides an option that allows users to connect to a computer from a mobile device (TeamViewer can do this too, but it’s not free.) This feature makes accessing work or personal computers easy, regardless of where the user is. HelpWire, a free alternative for Chrome Remote Desktop, provides a wealth of additional features for streamlined on-demand support of PCs, Macs, laptops, and workstations. These solutions should help you resolve many of your CRD issues- even when using less common platforms like Ubuntu, Linux, iPhone, iPad, and iOS.įor those who would rather not devote time and effort to pinpointing and addressing issues, opting for a different remote support solution is advisable. When the remote access service successfully starts, check your remote device for connectivity. If your devices still fail to connect, try rebooting your computer and then launch the remote desktop app again. Solution: Make sure that you already have your remote desktop app installed. Issue 6: Chrome Remote Desktop failed to start remote access service This method will remove all Gmail login credentials saved on your account, so back up all important info before proceeding. This issue can be fixed by deleting your added accounts from your Gmail profile, then logging in with the same email address that you used. Solution: You can get this error when you add a new email to your Google Mail account. Issue 5: Сhrome Remote Desktop access code is invalid Solution: If a user encounters their Chrome Remote Desktop connection not working, updating the OS to the latest version may help. Issue 4: Currently, Chrome OS on Chromebook is still in development. Setting “IPv4-only” should resolve the problem. Solution: Users can force computers to use IPv4 only when struggling with IPv6 server connection issues. Issue 3: Connection issues with IPv6 servers. Chrome Remote Desktop can’t function without a strong connection and sufficient bandwidth). (Note: Prior to using Chrome Remote Desktop, login as Administrator. Solution: Resolve this by granting permission/access to CRD. Issue 2: The Chrome Remote Desktop (CRD) app doesn’t have “permission”. Solution: Simply disable the option to resolve this issue. Issue 1: Certain devices don’t use the PIN code function to connect. Below we’ll cover four of the main issues that users could encounter, regardless of whether their Chrome Remote Desktop not working (Windows 10 version), or Chrome Remote Desktop not working on macOS version. There are a few reasons why your Chrome Remote Desktop not starting may occur. If you see inaccuracies in our content, please report the mistake via this form.Some Common Reasons Why Chrome Remote Desktop (CRD) Won’t Launch After Installation If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. ![]() And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. ZDNET's recommendations are based on many hours of testing, research, and comparison shopping.
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